Shipping Policy
Last Updated: December 31, 2024
📦 Processing Time
1–2 business days after payment confirmation. During peak times or holidays, processing may take slightly longer.
🚚 Delivery Times
- Standard Shipping: 5–12 business days
- Economy Shipping: 8–15 business days
- Some items may arrive in 3–5 business days
*Business days exclude weekends and holidays
🌍 Free Shipping
- United States: Free on orders over $35 USD
- Canada: Free on orders over $55 CAD
- EU & International: Free on orders over $65 USD
Orders below these amounts will have shipping fees calculated at checkout.
📍 Tracking
You'll receive a tracking number via email or SMS once your order ships. Tracking may take a few hours to update. If you don't receive tracking within 48 hours, contact us.
📫 Multiple Packages
Orders with multiple items may ship separately from different warehouses for faster delivery. You'll receive tracking for each package. All items will arrive, even if not at the same time.
🌐 International Orders
Customs & Duties
Important: You are responsible for any customs duties, taxes, or import fees required by your country. These are NOT included in your order total and are collected by your local customs authority.
Please check with your local customs office about potential fees. FluffyPawLover is not responsible for packages returned due to unpaid customs charges.
Delivery Times
International orders may take longer due to customs processing. Allow extra time for customs clearance.
📧 Need Help?
FluffyPawLover - Premium pet supplies for your beloved companions 🐕🐱